North American Bancard’s PayAnywhere Wins Interactive Intelligence’s Best Help Desk/Tech Support Team Award
TROY, Mich., June 17, 2015
North American Bancard (NAB), an industry leader in credit card processing, has announced that the customer service and mobile and tech support teams for its PayAnywhere Storefront and mobile point-of-sale solutions won the Best Help Desk/Tech Support Team Award. The award is from Interactive Intelligence, a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services to help customers improve service, increase productivity and reduce costs. The award was recently presented during the Interactive Intelligence Interactions 2015 Customer Appreciation Dinner in Indianapolis, Indiana.
The Best Help Desk/Tech Support Team Award goes to a company that exemplifies the best of the best in the industry and who demonstrates extraordinary commitment, dedication, technical aptitude and service to customers while consistently exceeding performance objectives.
The award was presented to PayAnywhere for the work of its exceptional contact center associates and the PayAnywhere’s Customer Experience Quality Program. The Program provides the company with a new standard of service and focuses on the greeting, problem solving, professionalism and follow-up of each call that comes into its call center. Subsequently, PayAnywhere’s implementation of Interaction Decisions as its long-range capacity planning solution, has reduced the average speed of answer in customer service by 3.75 minutes and Technical Support by 2.5 minutes.
“We are very committed to being a business-for-business organization rather than business-to-business,” said Terri Harwood, Chief Operating Officer of North American Bancard. “We have a single philosophy of helping American business prosper, and our call center associates are some of our brand’s top ambassadors. They are instrumental throughout the customer journey. We couldn’t serve our more than 250,000 merchants processing nearly $34 billion each year without their dedication, loyalty, and their consistent desire to go above and beyond to ensure our merchants receive the best possible service. The Best Help Desk/Tech Support Team Award honors their dedication, and is well deserved.”
NAB and PayAnywhere have undergone additional infrastructure enhancements this year designed to improve customer experience and consistently improve the level of service that it provides to its merchants. “A significant part of our infrastructure enhancements are centered on the one element of our business that competitors can’t replicate – our culture,” said NAB and PayAnywhere CEO and President Marc Gardner. NAB’s investments toward shaping the company’s culture for the future also incorporate learning and development investments, including its participation in the ETA Certified Payment Professional program.
About North American Bancard
Headquartered in Troy, Michigan, award-winning North American Bancard is an industry leader in credit card processing, providing a variety of merchant services that help client companies of all sizes develop solutions for payment processing, including credit, debit, EBT, check conversion and guarantee, gift & loyalty cards and more. As an MSP/ISO since 1992, North American Bancard is dedicated to offering the highest service levels, exceptionally competitive pricing, and the latest technology to its client companies, including Pay Anywhere, its proprietary point-of-sale (POS) solution. With over $34 billion worth of payments processed for more than 250,000 businesses every year, North American Bancard is determined to help American businesses prosper. For more information, visit http://www.nabancard.com.